These terms and conditions only apply to sales placed either online, by telephone or in writing.

Pricing

All prices are in British Pound Sterling (£) and Nic’s Gemstone Jewellery does not currently charge VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if this is to your benefit.

Payment

You may pay by any major credit card or debit card or PayPal.

Returns

If your product is made bespoke to order we do not accept returns unless there is a fault with the item.

If a parcel shipped to the customer is returned due to delivery failure we’ll get in touch to let you know. If we don’t receive instruction on what to do with the parcel after 28 days we’ll assume it’s no longer required and the products will be donated to charity.

Product Availability

Items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice and does not constitute a contractual obligation by Nic’s Gemstone Jewellery to supply goods by a certain date. However, if availability is unduly delayed, we will keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Accepting orders and security

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address and shipping address. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 24 hours of placing your order to make any changes, after this period no changes can be made.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 12pm GMT, and all orders paid for after this time will be processed the next working day.

Our quoted turnaround time is 4 to 10 working days – working day starts at 9am and ends at 5pm, Monday to Friday. Please note UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.

Delivery

All prices exclude delivery and we deliver to the UK mainland only.

Our deliveries to the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.

Cancellations

Due to the bespoke nature of the products we sell, all cancellations must be made within 24 hours of your order being placed. After this time, your order will have entered production.

Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a two week period we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal – only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.

Nic’s Gemstone Jewellery cancellation policy does not affect your Statutory Rights.

Transit Damage

All goods are examined in detail prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty Goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either a full refund or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. This policy does not apply to faults caused by accident, neglect or misuse.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts

These terms and conditions cover Nic’s Gemstone Jewellery.